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BSI Kitemark™ for inclusive service

Creating fair, flexible and inclusive services for all

Launched in 2023, the BSI Kitemark™ for inclusive service is a high-level certification, issued to businesses that have met strict criteria for protecting their customers when they are in vulnerable situations.

We can all become vulnerable at any time. This can be through disability, ill health, financial hardship, mental health problems, or life events such as relationship breakdown. Yet, with the right practices in place, being in a vulnerable situation doesn’t mean it has to be more difficult to make smart, informed choices.  

Through achieving the Kitemark™ for inclusive service, the organization has shown: 

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  inclusive service Kitemark?