Date: 26 July 2022, 12:00 - 13:00 UK time
BSI Kitemark for Energy Provision has been specifically developed to demonstrate best practices. This includes alignment with both OFGEM requirements outlined as the Consumer Vulnerability strategy and the Utility Regulator NI Code of practices related to Vulnerable Consumers. As a globally recognized symbol of quality, BSI Kitemark certification offers customers peace of mind and reassurance when it matters most.
Join us in our free webinar focusing on the BSI Kitemark for Energy Provision and the benefits it can bring to your organization.
Led by our team of industry expert speakers our agenda will cover:
- An overview of ISO 22458 and how it underpins both OFGEM and Utilities Regulator North Ireland drive to Treat vulnerable customers fairly
- Overview of the BSI Kitemark Inclusive Service Energy Provision and how this benefits Organizations
- A deep dive into BSI’s approach for testing outcomes and Management Information (MI) aligning to;
- OFGEM Consumer Vulnerability strategy 2025
- Utilities Regulator Northern Ireland Corporate strategy 2019-2024
- How you can be part of the Shaping group who are first to achieve the Kitemark
- An overview of ISO 22458: Consumer Vulnerability and how it underpins the Financial Conduct Authority (FCA) drive to Treat vulnerable customers fairly
About our speakers
Natasha Bambridge, Global Consumer Promise Practice Director
With over 20 years in the Testing, Inspection & Certification industry, Natasha leads the BSI practice for Consumer Promise which enables organizations to independently verify claims which impact consumers from Service excellence through to Sustainability.
Chris Parry, Senior Business Development Manager
Chris joined BSI in 2018 heading up our Consumer Promise offering and due to his extensive work in this field, is now our Consumer Promise Product Specialist. Chris’ goal is to help organizations improve their offering to customers, especially those deemed vulnerable and has been involved in the development of the recently launched Inclusive Service Kitemark.
Jo Howcroft, Business Development Manager
Jo Howcroft is the UK & Ireland business development manager for the Consumer Promise Kitemark schemes at BSI. With a career spanning insurance, marketing and certification, Jo has a passion for equity, diversity and inclusion in all its forms.