...making excellence a habit.

The 3 Rs of Quality – Risk, Root Cause and Resilience

Date: Thursday, September 17, 2020 

Time: 2 pm - 3 pm EST 

Your Host: Vanessa Zamora

About this event

All managers understand that Risk Management is a part of business responsibility and accountability.  The ability to assess and mitigate risk is a key challenge to all businesses.  Risk is connected to Root Cause, as root cause analysis is the systematic method of identifying the core reason for an incident, failure, or non-conformance.  You must be able to perform a root cause analysis in order to manage risk and prevent recurrence of similar incidents.  By managing risk and employing root cause analysis methods, your company will be on its way to Organizational Resilience, which is the ability for companies to remain agile and resilient, be able to withstand known and unknown challenges and remain successful and profitable both in the short-term and long-term. In 2020, we have all learned the importance of remaining responsive and resilient, during this challenging COVID-19 pandemic.

What you will learn:

  1. One of the key changes in the ISO 9001 standard is the requirement to assess actions to address a risk-based approach to your ISO management system. This webinar will give you some ideas to get started down that path to understanding and managing risk.
  2. Learn the elements of performing an effective root cause analysis, including which method to use, who’s on the team, what are the steps, what does a fix look like, and how will I know if it worked?
  3. Understand what Organizational Resilience is and learn what other global leaders have indicated are the greatest challenges they foresee in the coming years.

Strong leaders are needed to adapt strategy to changing conditions - staff engagement, clear direction and business performance are now valued more strongly than innovation and political acumen as key leadership skills.  Register for our 3 Rs of Quality webinar today and understand the connection between Risk, Root Cause and Resilience!

Register today!

Sept 17, 2020

2 pm ET



Jim Moran

Anne-Marie Pizzitelli

Please register for this meeting by providing the information requested. You will receive confirmation of registration soon after completion. 

Thank you for your interest in our webinar.


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